Check-in from 14:00h to 19:00h.
If you arrive before 2pm and your apartment is not yet ready, you can leave your bags at the reception.
Check-in procedure: a member of our staff will show you the apartment, give you the keys and ask you to sign a contract (you can consult the conditions of the contract here) and make payment of the amount of the reservation as well as the city tax.
IMPORTANT: Please inform us about your expected time of arrival in order to arrange the check-in.
You can leave a comment on the reservation or contact us directly to do so.
Payment: 5 days before your arrival, we will pre-authorize your card for the total amount. At your arrival, you can choose to confirm this pre-authorization using the same card, using another card or you can pay in cash. In case you have chosen a non-refundable rate, we will require the payment upon booking. We do not charge a security deposit. However, it is necessary to provide the number and expiration date of a credit / debit card, valid at the time of the booking, as a guarantee:
1. In case of damage to the furniture during your stay.
2. In case of noise between the quiet hours: from 10 PM to 9 AM.
3. In case of smoking inside the apartment.
4. To incur a penalty for a late cancellation / no show.
Accepted cards: Visa, MasterCard, Maestro. We reserve the right to pre-authorize your card prior to your arrival to verify its validity.
Check-out before 12:00.
You can leave your bags at reception and pick them up later. The check-out procedure is only to leave the keys in the reception box if the check-out is made before 10am. Return keys to staff if reception is open.
For stays of 9 days or less: You can cancel your reservation free of charge up to 5 days before the date of your arrival. Cancellations made during the 5 days prior to the expected date of arrival are subject to a penalty of 100% of the amount of the reservation. If you have chosen the non-refundable rate, no refund will be made in case of change or cancellation.
For stays of 10 days or more: You can cancel your reservation free of charge up to 60 days before the date of your arrival. Cancellations made during the 60 days prior to the expected date of arrival are subject to a penalty of 100% of the amount of the reservation. If you have chosen the non-refundable rate, no refund will be made in case of change or cancellation.
Special Cancellation policy for the MWC 2020 (Period 26/02/2021 – 07/03/2021):
For this period, we have a non-refundable rate. In case of change or cancellation, no refund will be made.
Loss of keys:
It is very important not to lose the keys to the building, otherwise we will charge a penalty of 150€.