Check-in from 15:00h to 19:00h.
If you arrive before 15:00h and your apartment is not yet ready, we can store your luggage in our office.
Check-in procedure: a member of our staff will receive you to show you the apartment, give you the keys and ask you to sign a contract (you can consult the conditions of the contract here) and make payment of the amount of the reservation as well as the city tax.
IMPORTANT: Please inform us in advance about your expected time of arrival in order to arrange the check-in.
You can leave a comment on the reservation or contact us directly to do so.
Payment: 7 days before your arrival, we will pre-authorize your card for the total amount. At your arrival, you can choose to confirm this pre-authorization using the same card, using another card or you can pay in cash. In case you have chosen a non-refundable rate, we will require the payment upon booking. It is necessary to pay a 200€ security deposit as a guarantee:
1. In case of damage to the furniture during your stay.
2. In case of noise between the quiet hours: from 10 PM to 9 AM.
3. In case of smoking inside the apartment.
4. To incur a penalty for a late cancellation / no show.
Accepted cards: Visa, MasterCard, Maestro. We reserve the right to pre-authorize your card prior to your arrival to verify its validity.
Check-out before 11:00.
You can leave your bags at reception and pick them up later. The check-out procedure is only to leave the keys inside of the apartment if the check-out is made before 10am. Return keys to staff if reception is open.
Cancellation policy:
For stays of 9 days or less: You can cancel your reservation free of charge up to 14 days before the date of your arrival. Cancellations made during the 14 days prior to the expected date of arrival are subject to a penalty of 100% of the amount of the reservation. If you have chosen the non-refundable rate, no refund will be made in case of change or cancellation.
For stays of 10 days or more: You can cancel your reservation free of charge up to 60 days before the date of your arrival. Cancellations made during the 60 days prior to the expected date of arrival are subject to a penalty of 100% of the amount of the reservation. If you have chosen the non-refundable rate, no refund will be made in case of change or cancellation.
Special Cancellation policy for the MWC 2020 (Period 22/02/2020 – 01/03/2020):
For this period, we have a non-refundable rate. In case of change or cancellation, no refund will be made.
Loss of keys:
It is very important not to lose the keys to the building, otherwise we will charge a penalty of 150€.