Check-in from 15:00h to 19:00h.
If you arrive before 3pm and your apartment is not yet ready, we can store your luggage in our office, under availability
Check-in procedure: a member of our staff will receive you to show you the apartment, give you the keys and ask you to sign a contract (you can consult the conditions of the contract here) and make payment of the amount of the reservation as well as the city tax.
IMPORTANT: Please inform us in advance about your expected time of arrival in order to arrange the check-in.
You can leave a comment on the reservation or contact us directly to do so.
Payment: 5 days before your arrival, we will pre-authorize your card for the total amount. At your arrival, you can choose to confirm this pre-authorization using the same card, using another card or you can pay in cash. In case you have chosen a non-refundable rate, we will require the payment upon booking. It is necessary to pay a 260€ security deposit as a guarantee:
1. In case of damage to the furniture during your stay.
2. In case of noise between the quiet hours: from 10 PM to 9 AM.
3. In case of smoking inside the apartment.
4. To incur a penalty for a late cancellation / no show.
Accepted cards: Visa, MasterCard, Maestro. We reserve the right to pre-authorize your card prior to your arrival to verify its validity.
Check-out before 11:00.
You can leave your bags at reception and pick them up later. The check-out procedure is only to leave the keys inside of the apartment if the check-out is made before 10am. Return keys to staff if reception is open.
Cancellation policy:
14 days before the date of your arrival. Cancellations made during the 14 days prior to the expected date of arrival are subject to a penalty of 100% of the amount of the reservation. If you have chosen the non-refundable rate, no refund will be made in case of change or cancellation.
Special Cancellation policy for the MWC 2023 (27/02/2023 – 02/03/2023):
For this period, we have a non-refundable rate. In case of change or cancellation, no refund will be made.
Loss of keys:
It is very important not to lose the keys to the building, otherwise we will charge a penalty of 150€.